I reported a creepy driver and got banned...

I've used Uber for years and had a 4.92 lifetime passenger rating; never had any issues before now. Two weeks ago, my driver was hitting on me hard while driving me home from a bar at 2:30am. He asked for my phone number multiple times and said he could "make my night." I didn't give him my phone number, but he made me take his (as in he told me to enter it in my phone and then asked me to repeat it back to him). Obviously, I didn't call him even though he was urging me to because I didn't want him to have my number.

I was worried because this guy seemed to have no boundaries and since I was Ubering home, he would know where I lived. So I didn't want to make him upset. The whole time I was giggling uncomfortably, which I think he interpreted as encouragement, but that is my response when I am uncomfortable/scared and don't know what to do. I was texting my sister and my partner during the ride and actually made two recordings on my phone of the behavior in case anything worse happened.

When I got home, my partner encouraged me to contact Uber, which I did the next day. I used the "my driver's behavior made me feel unsafe" option through the app. They fairly quickly had a live person reach out to me by phone, and he asked me to describe my experience, which I did. He sounded supportive when he talked to me and said Uber would investigate. He also refunded the charge, which I actually tried to object to because it wasn't that much money and I was worried that they'd think I was just complaining to get a free ride. He said he had no choice; if there was a safety report, he HAD to refund it, but he assured me it would be taken seriously.

Later that same evening, I received what appeared to be an auto-generated email telling me my account was deactivated. I thought it was a mistake, and replied to the email trying to get more information. They just kept sending the same email saying "your account has been deactivated." Then they stopped responding at all.

I don't know how to get anyone on the phone and I can't report any issues through the app since my account has been deactivated. I feel like this MUST be a mistake, but I can't figure out how to get it fixed. Has anyone else been able to contact Uber after having their account deactivated? This has been so disheartening. My worst fear is that it's not a mistake, and that it actually is their policy to ban customers who report safety concerns. That would be downright evil.