311 - Positive experience!

I woke up today with a LOT of standing water on my front lawn in Leslieville.. I called 311 There was a single automated prompt and once I pressed past it I was immediately connected to a live person. They asked relevant questions to assess the issue and immediately emailed me a copy of the case sheet. Someone showed up a couple hours later investigated and was totally professional but personable. All in all a GREAT experience.

Just wanted to share a good story!