Singapore airlines doesn’t refund or replace damaged bags
Flew business class recently from AMD -> SIN -> SEA on Singapore airlines and while the I flight service was fantastic the experience after was absolutely disappointing.
First, my baggage was delayed 2 days (even though my wife’s bag somehow made it?). There were gonna FedEx it to me however after the bag arrived they realized FedEx doesn’t pick up the bag on sundays and so it waited another day before I could go pick it up.
When I got the bag it was damaged with a crack on the outer shell that renders it unusable. I asked the baggage agent to file a claim and got the information and thought “well sucks that they broke the bag but at least they’ll replace it or pay me back”
Silly me, because they first offered $50 for the bag even after I sent them receipts showing the actually charge was close to $200.
After much back and forth they came back with and offered $100 as their final offer and stopped responding to my emails. They don’t have any phone number listed on the website and the agents won’t connect me to their supervisor so I’m stuck in a situation where I’ll be stiffed. I even agreed to have them send me a like bag (same brand and style) but they refused saying they won’t replace a brand name bag.
I can’t believe they treat their business class passengers this way (no priority for bags and just flat out refusing to replace a bag that was literally just on 1 trip before).
Flew business class recently from AMD -> SIN -> SEA on Singapore airlines and while the I flight service was fantastic the experience after was absolutely disappointing.
First, my baggage was delayed 2 days (even though my wife’s bag somehow made it?). There were gonna FedEx it to me however after the bag arrived they realized FedEx doesn’t pick up the bag on sundays and so it waited another day before I could go pick it up.
When I got the bag it was damaged with a crack on the outer shell that renders it unusable. I asked the baggage agent to file a claim and got the information and thought “well sucks that they broke the bag but at least they’ll replace it or pay me back”
Silly me, because they first offered $50 for the bag even after I sent them receipts showing the actually charge was close to $200.
After much back and forth they came back with and offered $100 as their final offer and stopped responding to my emails. They don’t have any phone number listed on the website and the agents won’t connect me to their supervisor so I’m stuck in a situation where I’ll be stiffed. I even agreed to have them send me a like bag (same brand and style) but they refused saying they won’t replace a brand name bag.
I can’t believe they treat their business class passengers this way (no priority for bags and just flat out refusing to replace a bag that was literally just on 1 trip before).