Tour Cancellation Discussion

Hey everyone,

I wanted to start a conversation about the way Shakira’s tour cancellation has been handled because, honestly, I’m still in shock. This isn’t meant to argue or attack anyone, but I’m hoping to get some insight, especially if anyone has a background in music or PR.

This is what I know:

• The tour was canceled two weeks before it was set to start, with the reasoning being that “demand was higher than expected.” This is despite having six months to plan and anticipate this.

• Today, the new dates were announced very casually, as if this whole thing hasn’t been a big deal. The comments on Instagram are brutal—people are angry and feel ignored, but Shakira’s stories are business as usual, like nothing is going on.

• New tickets are going on sale this week, but no refunds have been issued yet.

As someone who’s been a Shakira fan for as long as I can remember, and as a proud Colombian, this has left me with a really bad taste in my mouth. I live and had tickets for one of the Miami shows, so I’m one of the lucky ones who doesn’t need to worry about flights or hotels, but I had family flying in from out of town for this. At this point, I don’t even think we’ll get tickets for the new show.

I just can’t believe the way this is being handled. People are angry and hurt, and it seems like Shakira doesn’t care. What’s the strategy here? Is the plan to just not address it at all and act like it’s no big deal?

Again, this isn’t meant to attack anyone—I’m genuinely trying to understand what’s happening. If anyone has experience in music or PR, maybe you can give some insight? Does this seem like normal handling for a situation like this?

I’d love to hear your thoughts.

ETA: Instagram comments were finally disabled….