Warning for Immigrants/Nomads in the UK Using Wise

Hello,

My account, which has my money, has been frozen because I need to verify my right to live in the UK. I uploaded my official e-visa, which is the only way to prove my residency here besides my passport. However, Wise refuses to accept my official e-visa and is instead asking for one of the following documents:

They require one of the following:

  • National ID (not available to immigrants)
  • Passport (I have a Philippine passport)
  • Driving License (requires an application, which many immigrants may not have)
  • Residence Permit (the UK has transitioned to e-visas)

This policy is incredibly unfair to immigrants, who likely make up a significant portion of Wise's user base. To be honest, this feels discriminatory, as they failed to put proper systems in place before implementing these verification steps—showing a clear disregard for a large portion of their users.

A warning to immigrants in the UK using this app: be aware that you may face difficulties accessing your money."