What is happening??

I needed my card reissued due to fraud and called in and spoke to a rep on February 3, 2024. It is now 4/19/2024... over 2 months and three tries after...

https://preview.redd.it/xkw6fnkoajvc1.png?width=1772&format=png&auto=webp&s=15a02e99164a9d61c6e9d412322cade7f1b40cc9

https://preview.redd.it/y1rupwopajvc1.jpg?width=828&format=pjpg&auto=webp&s=29decb0995177ca39f0130203fcd31ea80377a2a