Windows app won't connect to relay server

I'm trying to set up sharing between my laptop and my Android phone via the relay server using a username and password. My phone connects to the server just fine, but my laptop will always have the status of "Waiting to Retry" as if the server is always busy. Anyone else run into this? I can't find anything anywhere about what could be the reason and how to fix it. I really want to be able to see my budget from my phone when I'm away from my laptop