First experience with LoveSac wildly disappointing

I ordered one of the accent chairs with the expectation that shipping was 2-4 weeks. Well week 4 is coming to a close and zero updates via email or in my online account. So I email customer support and they say “oops our bad- it’s now 6-8 weeks, mostly likely 8.”

What????

So I call the 800 number and ask them to switch the frame to whatever is available, I don’t care what the color is because you barely see it anyway.

Nope (won’t?), can’t do that.

They’re still advertising quick shipping online even though that’s completely unrealistic- rep said nothing is available.

How is that not a bait and switch, or at least intentionally misleading customers?

So now I’m returning the gigantic cushion and cover, and starting over with a different company, with an entire month wasted.