Fgo account (venting)

Sorry I need to vent out my frustrations, but it's been almost 2 years. I lost my account cause I transferred it over to a new phone not even realizing that the phone I transferred it over was shit. I totally forgot to transfer it again to my newer phone. But I factory reset it. I returned the phone back. So I have emailed them many times over. All my information. But I like I send them the stuff but I never get a response. So I am too the point that like if I even should keep trying. I'm missing out Soo much events. I just am losing hope on getting my account back.