My gf got caught in the credit cards game

So finally today i found that she's been paying minimum dues to her 2 EMIs from one year and it has accumulated now to 23k in total charges.

It's a kotak credit card, and now the only thing i want to ask here is, is there any slight chance that the company could waive this interest accumulated or at least cut it out a bit to make it less painful ?

Does anyone have any ideas on this ?

Edit: If you can't help better not troll, thanks!

Edit: Talked to the bank, the max they did is to waive off ₹1000 nothing else. I don't think they'll do anything better than that! Will be paying off the whole i guess.

Final Edit : Thanks for all the suggestions! First thing is she didn't know how this minimum dues work , and the kotak app is built in a way which shows minimum amount in first tab then total amount which fools people who don't know about these things and leads them to pay minimum dues.

For now i have paid, and she'll be repaying me in small amounts as i found that'll be the best way! She has taken this as a learning!