Update: massage therapist who refused to remove her unleashed and unmuzzled pit bull from the massage room

Since I got quite a lot of comments and upvotes on the last post, I thought I would make an update on this post.

After leaving my massage appointment (and spending an hour altogether in traffic both ways and parking), because this entitled delusional pit nutter refused to remove or leash her pit bull from the massage room (which was dirty and smelly with dog stuff everywhere), I called Groupon and asked for a refund (she had already redeemed my coupon unfortunately).

Groupon told me I couldn’t get a refund since it was redeemed, so I called her after and asked her to email me confirmation that she did not perform the service so I could get my refund. She said she would email me, then texted me “done” (to indicate she had emailed me). She had not emailed me. I texted her to say I never received an email and she didn’t respond. The next day, I texted her again and called her to leave a message. She ignored me. The day after that, I tried calling her two more times, and she continued to ignore me.

After spending an hour complaining to multiple customer service representatives at Groupon and escalating the case, they finally gave me a refund. The massage therapist has still not emailed me, texted me, or called me back to apologize.

I left her a terrible review on every single site I could find and will probably also report her to the massage and health department once I have more time. It was my birthday, I am in grad school, am broke, have chronic pain, and am leaving an abusive relationship. All I wanted was to treat myself to a relaxing massage and she not only endangered me with her murder mutt but also wasted hours of my time. I cannot imagine being this rude and disgusting to your customers.