parcel freight logistics pfl

hello i hope this isn’t a bad place to post and ik this isn’t australia post i just don’t know what else to do or to ask

has anyone experienced PFL logistics? I ordered from china and upon delivery i received an empty box and asked the delivery driver why is it empty and im not signing for it since its empty, he told me he dosent know he got it like that. He left it with me and i emailed there stupid support to which they replied

“This parcel has been delivered 01/08/2024. Please find the attached POD.” This was over $500 value and the weight shows the correct amount on the box 4.68kg. Is there anything i can do about this there support is useless and stopped replying.

I took photos of the box and videod unpacking it also for more proof including the shipping label and all my info. not sure what else to do but there reviews are shocking as well with some saying the same thing or not receiving anything.