To any other Independent Appliance Dealers…

Are you also having a nightmare of a time with LG in terms of service, parts, damage claims, etc.? We became an LG dealer this past summer and their system seems vastly more convoluted and difficult than the other major brands we deal with (Electrolux/Frigidaire, GE, Whirlpool). They have about 4 or 5 different portals, each with a different purpose, with different credentials. What is even the proper way to go about damage claims? I’ve tried submitting through one of their portals, giving all the info to our rep as well as others within LG, and following up multiple times and still nothing. I like the products, they seem to be built well, the fit and finish in most cases is better than chief competitors, pricing on the retail side is good. Seems we don’t get hit as bad pricing wise by Costco or Home Depot as we do on GE or Frigidaire. I like our rep, he’s a nice guy and seems to try, but from what I gather his hands are tied significantly more than his colleagues at other brands. What’s the deal? Are we doing something wrong or is this just the way it is with them?